Custom Service Request
Requirements / Rules
We are 100% transparent about any service you will try to purchase from our store. No exceptions. Clear descriptions, policies, and refund rules that are healthy, customer-oriented and compliant with consumer law rights. If we know of any risk, you will be informed on the website and from our support so you can choose an alternative service or proceed with the best safety options in the market. Your experience and safety is our #1 priority. We want you to feel involved and know what happens behind the scenes in this industry. Every player we work with is background checked and signs a contract to work at our rules and with our professional standards. Otherwise, you will receive a compensation. Always.
Our support team is split into pre-purchase support on Livechat on this website, and with the post-purchase support team on Discord. It’s always possible to send a message and reach a manager or our CEO with a simple question. Our internal chain of management allows an efficient contact with anyone.
We are in this industry since 2012. We have seen a lot of policy changes in the games we operate into. Selfplay services are always the safest but we are always ready to suggest you the necessary measures to be as safe as possible, for any service we sell on the website. Contact us!
What we consider the most satisfying is to see our customers become better players. We aim to help busy gamers not to feel left out due to their real life responsibilities but we are also in love with helping our customers learn, improve, and have fun with players that compete in Tournaments.
Anyone that joins our roster is background checked and tested in depth. It is almost impossible to be a rotten apple in our team - sooner or later, that player will be kicked out. If you want to report anything about one of our players' behaviours, we will immediately intervene and compensate you.
In case anything goes wrong, we will always help with refunds, gifts, or compensations. The customer's happiness and consumer rights always come first. Our Terms of Service are clear, transparent, and you can always know what to expect out of our detailed services' descriptions and rules.
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Custom Service Request