What is the first step after the purchase?
We will add you on Skype and put you in touch with the team we have found for you. Communication will be quick and easy with them and with our supporters!
Can I decide what comp to play?
Absolutely! We will always try to accommodate your request. However, please accept our advice in case our players suggest you play a better comp they have more experience with. We trust our professionals and want to make sure you can enjoy your coaching experience with a comp that can effectively work to high rating.
What happens if you can’t find a team?
It is hard to imagine us not finding a team for you. Keep in mind that even if you purchase a Rank 1 tier coaching service, we might assign you a higher tier of players if they can complete your service before others and if they are okay with being paid slightly less according to the level of coaching you have picked. If no one can be found within double the amount of the ETA we advertise on the website, you will be entitled to a full refund. We will also propose you to downgrade the coaching service to a lower tier, partially refunding you of the difference. Keep in mind how we cannot cover every comp in EU / US within the Celebrity tier level, for example.
Coaching services consist in you playing with top players in 2v2 or 3v3 rated arenas, according to the subcategory you are browsing. Our players will teach you the secrets of the comp you will be playing (example: Rogue – Mage – Priest) and help you become a better player. The true secret to improving your skills is playing with players who have more experience than you, as you will constantly learn from every single game. We also entrust our boosters with patience and professionalism – ask them for tips and they are obliged to help you in their best possibilities! This is not just about queueing with great players. They will effectively enhance your understanding of PvP and you will notice the difference after completing your session.
This service is time-based. Slide the selectors on the bar to pick the amount of time you want to play for, in 2v2 or 3v3. Due to the nature of this service, we cannot guarantee you any rating. We have no idea about your skill level and you will effectively influence the outcome of the match even if you are playing with two Blizzcon competitors, or winners! However, buying more hours should effectively increase your rating, unless you hit a plateau where you need more time to improve as your coaches might not be able to carry the game without your consistent help.
You can decide to play with three tiers of players. Rank One players, Tournament Players, and Celebrity players are at your disposal. Rank one level: the players you will be in touch with have earned Rank One at least once, and they will bring a huge amount of experience and professionalism in your arena games. Being Rank one means you are one of the best players in the game, hence why you should not underestimate these players even if they belong to the first tier of skill level! We will obviously try to pair you with players who got Rank one in recent Arena seasons, which ensures them being up to date with the game. Tournament players: multi Rank One players sometimes decide to prove themselves among the best, and compete in LAN tournaments at Blizzard hosted events (Regionals + Blizzcon). This effectively guarantees you a superior level of coaching, as they are likely to be multi-classers who will also have a deep knowledge of your own class! Celebrities: You will be teamed up with the pro players you see at the top of the ladder, in all tournaments, or on the top of the Twitch TV streaming leaderboards. These players are known for their skill, for their great attitude, knowledge of the game, and kindness. You are very likely to be teamed up with people who have won Blizzcon or that EVERY player has heard of at least once. This is an experience you will not regret.
By choosing the “Express” or “Super Express” options, our players will give your order priority over others and finish your selected hours within a shorter timeframe. They will have the time and motivation to do so as their payment is obviously higher!
After purchasing the service, we will keep you on hold until a team has accepted your service. This can take 10 minutes or even up to a day, or more in exceptional circumstances. Because of wanting to offer the best possible service, we want to make sure we can find a reliable team that can play with you as soon as possible, and that also has experience with the comp you want to play. We do not want to let you waste your time and money with good players who maybe have no idea about the comp you like to play as they will effectively not behave as Rank 1 Players, for example, if they are not sure about how your comp works. Please understand that our supporters will spam all of our contacts in order to find a team as quickly as possible. After finding a team, we will put you in touch with them over a Skype conversation, where our supporters will also be present - they will be forced to communicate with you on voice and by text chat in that conversation. Please refrain from communicating elsewhere as we want to have all proof of communication in our hands in case of issues with your coaches. We also suggest you record the games (at least the voice) you play so that you can show us proof of any toxic behaviour you’d like to report. Boosters will be paid less in case of a bad performance, which allows us to compensate you as well.