We are 100% transparent about any service you will try to purchase from our store. No exceptions. Clear descriptions, policies, and refund rules that are healthy, customer-oriented, and compliant with consumer law rights. Every player we work with is background tested and signs a contract to work at our rules and with our professional standards. Otherwise, you will receive a compensation. Always. The customer comes first!
We are always online, at any time of the day or year. Thanks to a well structured and cohese team, we are able to guarantee help for any of your needs at ANY point of the day. Of course at certain points of the day chats can clog up but we always guarantee a timely answer.
Our support team is split into pre-purchase support on Livechat on this website, and with the post-purchase support team on Discord. You can chat with us from any device. It’s always possible to send a message and reach a manager or our CEO with a simple question. Our internal chain of management allows an efficient contact with anyone.
What we consider the most satisfying is to see our customers become better players. We aim to help busy gamers not to feel left out due to their real life responsibilities but we are also in love with helping our customers learn, improve, and have fun with players that you usually see at the very top of rankings or on streams.
Anyone that joins our roster is background checked and tested in depth. It is almost impossible to be a rotten apple in our team - sooner or later, that player will be kicked out. If you want to report anything about one of our players' behaviours, we will immediately intervene and compensate you.
In case anything goes wrong, we will always help with refunds, gifts, or compensations. The customer's happiness and consumer rights always come first. Our Terms of Service are clear, transparent, and you can always know what to expect out of our detailed services' descriptions and rules.