Hourly Coaching

Our system will ask you for your order information and then we’ll get in touch on Discord to start coordinating your order! We’ll assign a pro player for your service and give you constant updates through the process.

There is a quick procedure to complete only on your first purchase!

1. We need you to kindly join this Discord server https://discordapp.com/invite/Sef6HKC.
   We call it the ‘Contact-Only’ server as it allows you to message all of our support departments without a friend request (standard Discord settings allow you to message any contact that shares a server with you).
   Please note that this server looks empty on purpose for your privacy – nobody can see other server members so you are completely anonymous.
2. Once you have joined the server, you can message us at "blazingboostdota2", our dota 2 customer support discord.

Yes, our Livechat is the basic gateway to our support. We are always online!
Our Livechat team can help you with any question or issue, generate a custom sale and redirect you to the right section or department that will suit your needs.
However, if you have already bought from BlazingBoost before, we encourage you to chat with us on Discord so that our dedicated team can help you even further thanks to previous chat histories.

Yes! For any of our services, you can always communicate with your pro. If you purchase a Duo Queue service, you will have another group conference with your assigned pro, named with your order ID. You will be able to schedule a time and coordinate when you’ll meet each other in game to complete your service. We always recommend Duo Queue's for 100% safety and the best service experience.

If you purchase a Solo Queue service instead, you will be able to communicate with your pro in a specific channel we will create in the Contact Only server. We encourage you to use this channel primarily to exchange steam guard codes and get update on your order.

In the meanwhile, our support will always assist you directly. Even if you are in touch with your pros for a smoother coordination, our support is specifically trained to help you in great detail.

Our recruitment procedure is very strict. We only work with Immortal ranked players that are contracted with us, and we make sure not to hire any cheaters, of course. To do so, we have a dedicated team with a lot of internal procedures to keep our roster clean. Any rotten apple is immediately filtered out.

In general, we employ every single system to make sure your service and account are safe.

However, it also depends on the product that you are purchasing. Duo Queue services have zero risks as they are not against the game’s rules. They are fast, can generally be completed by our Immortal pro players with no issues and we always encourage them as they are the future of this industry.

Solo queue services, on the other hand, are against the game’s rules and cannot be considered completely safe. Even though our pros use a VPN, you need to be aware that a Solo Queue service can never be considered 100% bulletproof.  Therefore, if you purchase a Solo Queue service we encourage you not to overdo it and to change your password after each order.

Yes, as your account will gain discount points (“Blazing Points”) to use in the future. Every purchase you make generates credit on your account that you can use to drop the price on the cart!

Therefore, you can either make an account through the Register button or you can follow the ‘Quick Registration’ procedure on our cart. With a few clicks, you’ll be all set.

We consider it to be the estimated time to start and complete your service. In short, it corresponds to the usual duration of this service, which we have experienced with previous products of similar type. You can find it near the service price. Certain services may have a flexible ETA due to game mechanics, in which case you will always find a detailed explanation on this page.

We love being honest with our customer base and we do not want to deceive you with an unrealistic delivery time; however, we also go out of our way to make sure your order is completed as quickly as possible. As soon as we see your order, all of our pros can apply to complete it and we will also proactively message our most active and trusted players. After many years in business, we have developed lots of systems to start quickly, keep you updated, and compensate you in case of delays.

In general, you can always ask for a cash refund if the service has not been started yet, or change your order into something else with a credit refund. This is in line with your consumer rights. 
As per our terms and conditions, the service is considered as started once a pro player has been found and the order has been organised. After the service's start, you can:

1. ask for a cash refund if the ETA is doubled, in which case we are obliged to give you your money back for the part of the order that was not completed yet
2. still change your order by requesting a credit refund

By default, if you experience delays caused by us or our player, we will always offer you a compensation (partial refunds, future discounts, website credit, or similar). We are on your side and we want you to have the best possible experience when shopping at BlazingBoost